Luxury Hair Extensions & Protective Styling

Elite Hair Australia

Returns, Exchanges & Hygiene Policy
At Elite Hair Australia, we are committed to helping you achieve your ideal look with complete confidence. Due to strict global public health regulations and health-safety directives regarding human hair products, all hair extensions, ponytails, wigs, and toppers are classified as hygienic goods. To protect the absolute health, safety, and pristine condition for every client, we enforce a strict policy on opened or handled security packaging seals. However, we are pleased to accommodate exchanges or returns for color adjustments and curl pattern selections within 14 days, subject to our inspection terms and standard processing fees.

Policy Framework & Guidelines

1. What is the return window? We accept qualified returns, shade exchanges, and texture/curl pattern adjustments within strictly 14 days from the official tracking delivery date. Items must be entirely unopened, unworn, unwashed, odour-free, unaltered, uncolored, and in their pristine original product packaging with all tags and security seals fully intact.
2. Can I exchange if the curl pattern isn't quite right? Yes! If you select a textured curly extension, ponytail, clip-in, or weft and realize the curl pattern does not match your specific hair type, you may exchange it. The item must remain strictly in its original, unopened state exactly as dispatched—unaltered, unbrushed out of packaging, and untampered with.
3. What are the restocking and processing fees? To cover meticulous quality inspection, inventory reintegration, and handling overhead for returned luxury human hair, a standard 15% restocking fee applies to all approved product refunds and returns where a cash refund is requested. Please Note: If you choose to exchange your item or take store credit for a different curl pattern, shade, or style, we are happy to waive this 15% fee entirely!
4. Who covers return shipping costs? The buyer maintains full financial responsibility for all return shipping costs and re-dispatch fees. Because we cannot accept liability for items lost in transit, we mandate using a trackable, signature-required postal service. International returns must explicitly declare "RETURN, NO DUTIES" on the outer customs documentation.
5. Can I return a piece if the security seal is broken? No. In strict compliance with health and hygiene regulations, any hair extension, ponytail, or curly unit where the primary binding seal, tags, or hygienic netting has been removed, tampered with, or opened is final sale and strictly non-returnable and non-exchangeable.

Mandatory Hygiene & Texture Inspection Notice

Please double-check your shade and curl pattern selection carefully before breaking any primary packaging seals. Once main seals are breached or the hair has been handled, brushed, or altered, the item cannot be re-entered into stock or returned under any circumstances due to health and safety regulations.

Our client concierge team is ready to assist with texture matching, curl selections, and shade guidance.

Direct Support: sales@elitehairextensionsalons.com.au | Studio: 1178 Hay St, West Perth WA