SHIPPING & DELIVERY
Yes, it's true! We ship worldwide!
“All prices on the website include FREE standard shipping worldwide on orders over $299 AUS’. Your Elite Hair Australia extensions are shipped from our warehouses located in either Perth, Australia or , Taipei Taiwan.
It will take 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders the same day. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. Express shipping options and any other third-party fees are non-refundable.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend’s address).
|COUNTRY||CARRIER & TIMING||SHIPPING||TAXES|
|FedEx/USPS/UPS (Signature may be required), 3-7 Business Days,|
2-Day and Overnight available at check-out
|Canada||USPS Priority/UPS/Canada Post, 5-15 Business Days||FREE||Charged by Country|
|UK/Germany/France/ Australia/Italy/Spain||UPS/DHL Express/GLS/Australia Post Ground Parcel, 2-10 Business Days||Charged by Country|
|International¹||USPS Priority/DHL Express/UPS/Hong Kong Post Speedpost, 6-20 Business Days||FREE||Charged by Country|
|Switzerland||GLS/DHL Express, 6-20 Business Days||FREE|
Charged by Country
|United Arab Emirates||DHL Express/ Hong Kong Post Speedpost, 5-15 Business Days||FREE|
Charged by Country
|Israel||DHL Express, 1-5 Business Days||FREE|
Charged by Country
Most international orders will now be shipped from our warehouse in Taipei or Qingdao (as per available stock), which will greatly expedite the shipping times for your order.
States of the Australia: For those who reside in a States of the United States that we ship to, please allow anywhere between 2-4 business days for your order to reach your destination.
Slow-to-Ship Countries (3-8 weeks)
- Middle East (Especially UAE and Saudi Arabia)
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF AUSTRALIA:
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country’s customs office for respective charges and rates on package coming outside of your country.
Tracking Your Order:
Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped which may include your tracking number and a link to follow the journey of your package (if applicable)
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
DELIVERY OF ITEMS:
In the event a customer’s tracking number states delivery was made to the customers address, ELTE Hair does not offer refunds if the item is claimed to not have been delivered. ELITE hair offers priority mail with signature confirmation for an additional $2.5 which can be purchased at checkout. If an item is not received when tracking information confirms delivery, please contact the designated shipping company (USPS or FedEx) fo
Security confirmation may delay shipping times due to additional information required from customers in order to verify their purchases. This is another way we seek to create the most secure online shopping experience by preventing unauthorized purchases for our customers.
Security confirmation may be required if any of the below criteria are applicable:
- Billing address does not match the address on file with the credit card provider
- Shipping address is different from billing address
- Order total is greater than a designated value.
- Burkina Faso
- Cabo Verde
- Central African Republic
- Cote d’Ivoire
- Equatorial Guinea
- North Korea
- Sao Tome and Principe
- Sierra Leone
- South Africa
- South Sudan