We are a boutique salon and reserve this time specifically for your one on one with our talented stylists, therefore we do require you to be on time so you receive a full treatment and everyone else can enjoy their appointment after you. We understand that things happen and sometimes you will need to change your appointment

Cancellation - 48 hours notice please

Cancellations made 7 days or more in advance of the event date, will receive a 100% refund. but we do ask that you provide us 48 hours in order for us to fill that space.  If the cancellation is less than 48 hours notice we will try to re-book the slot, if we can’t, we may charge you the full cost of the appointment. We will gladly re-schedule you without any fees if you provide 48 hours notice, unfortunately if you cancel within this timeframe there will be a fee of $75 to cover the cost of our stylist.

Late Arrival? We may not be able to do your hair

Your late arrival will require that we end the session at the scheduled time, meaning your session will unfortunately be shorter today.  We will do our utmost to accommodate Clients but we may not be able to do your hair. We have reserved this time for you and only you and have other people scheduled after your time.

How long is a few minutes? For a 30 minute appointment (e.g. Blow Drys / Wet Cuts) , a couple of minutes is ok, but 10 minutes is a third of the appointment and it’s not really feasible to complete the appointment.  For longer appointments we have a little more flexibility, but not much.

Deposit Policy

In order to secure you appointment, we require a $50 deposit to be paid at the time of booking, via a bank transfer.

No Show Policy

 If you simply do not show up to a booked appointment, the deposit is forfeited as a no-show fee and you may not make any future appointments without payment in FULL at the time of booking.

No show policy is of course you miss the appointment, you pay for the Whole appointment!  Yes that means everything! We will deduct the whole amount from your card &  send you the bill 

Any established client who fails to show or cancels/reschedules an appointment with no 24 hour notice a second
time will be charged a $50.00 fee.
 If a third No Show or cancellation/reschedule with no 48 hour notice should occur the client may be dismissed
from Elite Hair salon.
 Any new client who fails to show for their initial visit will not be rescheduled.

We know these policies may be frustrating for Clients who have to cancel at short notice for genuine reasons or who arrive late through no fault of their own, but we also have a duty to our other Clients to keep to their appointment times.

Our Stylists run busy columns and a late cancellation or no show for an appointment means someone on the waiting list misses out.  We will happily rebook a new appointment for you as soon as possible though the following may apply.

  • We may request pre-payment for services if you’ve been late for several appointments.
  • We reserve the right to charge the full price of appointments that are missed due to Client lateness.
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